Terms of Service

These terms govern your use of Storypole PRO. By creating an account, starting a trial, or using any part of the service, you agree to them. If you are agreeing for a company, you confirm that you have authority to bind it.

Last updated 2 October 2026. Provider: Storypole LLC (“Storypole”, “we”, “us”), 4461 67th Avenue N, Pinellas Park, Florida 33781.

You: the subscribing business and anyone using the service through its account. The Privacy Policy, Payment Terms and Text Message Terms are part of these terms.

1. What the service is

Storypole PRO is hosted software for home builders, remodelers and trade contractors: estimating and the Measuring System, leads and CRM, bids, proposals and e-signature, scheduling, daily logs, time tracking, budgets, purchase orders, selections, change orders, RFIs and submittals, invoicing and online payments, a customer portal, a phone app, AI-assisted features, and connections to other software.

It is a tool for running your business. It is not your estimator, engineer, lawyer, accountant, lender or payment processor, and it does not check your inputs against reality. What comes out reflects what you put in.

2. Your account

• You must be 18 or older and using the service for a business, not for personal, family or household purposes.
• You are responsible for everything done under your account, for the users you invite and the roles you give them, and for keeping sign-ins and API keys secure. Tell us promptly at support@storypolepro.com if you believe someone else has access.
• One subscription is for one company. Reselling access, or sharing one account across several businesses, is a breach of these terms.
• Users count against your plan's limit; logins may not be shared between people.

3. Fees

Plans, trial, renewal, cancellation, refunds and the fees for online payments are set out in the Payment Terms. Prices shown on our website or in the app at the time you subscribe apply until we change them on notice as described there.

4. Your customers, subs and the people you invite

The service lets you send proposals, invoices, change orders, selections, purchase orders, RFIs, submittals, insurance requests, schedule notices and portal links to your customers, subcontractors, suppliers and design professionals, and lets them reply, sign and pay.

• You are responsible for having the right to contact those people, for the content you send them, and for their information you put into the service. For that information you decide what is collected and why; we process it for you under these terms and the Privacy Policy.
• Before you turn on text messages to anyone, you must have their consent to receive them, as described in the Text Message Terms.
• Your contracts with them are between you and them. We are not a party to them, we do not guarantee their performance, and we do not resolve disputes between you.

5. Electronic signatures

The service records signatures with the signer's typed or drawn name, date and time, IP address and the document as signed. You are responsible for deciding whether an electronic signature is appropriate for a given document and for meeting any requirements that apply to it (for example notices, disclosures or forms that a law requires in a particular format). Florida and federal law generally give electronic signatures the same effect as handwritten ones, but some documents are excepted.

6. Payments and financing

Online payments are processed by Stripe through an account you open with Stripe. We are not a bank, money transmitter or payment processor and never hold your funds. Financing offers shown to your customers come from third-party lenders; we are not a lender or broker and do not make credit decisions. Details are in the Payment Terms.

7. AI features

Some features use artificial intelligence to draft text (for example a weekly update, a proposal scope or a message), to read receipts and bills, or to answer questions about your jobs. AI output can be wrong or incomplete. Review it before you rely on it or send it to anyone; you are responsible for what you send. We do not use your content to train AI models, and our AI provider processes it under terms that do not permit it to train on it either.

8. Connections to other software

If you connect QuickBooks, Xero, Gusto, Zapier, an AI assistant or your own program through our API, you authorise us to exchange data with that service on your behalf. Those services are governed by their own terms; we are not responsible for them, for their availability, or for what they do with data once it reaches them. You can disconnect at any time. API keys are subject to reasonable rate limits.

9. What you may do with the service

While your account is in good standing we grant you a limited, non-exclusive, non-transferable, revocable right to use Storypole PRO for your own business under these terms. That is a right to use the service. Nothing is sold or assigned to you.

10. What you may not do

You may not, and may not let anyone else:

• Copy, republish, mirror, frame or redistribute the service, its pages, interface, text or layout, or any part of it.
• Copy or reuse the software or its underlying methods — including its calculation logic, rate build-ups and data structures — to build, train, improve or market a competing product.
• Reverse engineer, decompile or disassemble the service, except where that restriction is void under applicable law.
• Scrape, crawl or use automated means to extract data or content from the service other than your own data through the API.
• Resell, sublicense, rent, lease or time-share the service, or make it available to anyone who is not a permitted user of your account.
• Use the service to send spam or unsolicited texts or email, to collect payments for anything unlawful, or to infringe anyone's rights.
• Upload malware, or probe, scan or test the security of the service, or get around any access control, rate limit or account restriction.

These restrictions are a material part of this agreement. Breaching them permits us to suspend or terminate immediately and to seek injunctive relief without posting a bond.

11. Who owns what

Yours

Your rate cards, plans, measurements, jobs, customers, photos, documents, financial records and anything else you put into the service remain yours. You grant us only the limited right to host, process, transmit and back up that data so we can provide the service to you, including through the vendors that run our infrastructure. We do not sell it, we do not use it to price anyone else's work, and we do not use it to train AI models. You can export it, and you can ask us to delete it.

Ours

The service itself — the software, the calculation methods, the interface, the design, the text, the documentation, the names Storypole and Storypole PRO, the logo, and every improvement to any of it — is owned by Storypole LLC and protected by copyright, trademark and trade secret law. Your subscription grants no ownership in any of it.

Feedback

If you suggest an improvement, we may use it without obligation or payment.

12. Estimates, schedules and what this software does not promise

• Every estimate, budget, schedule and forecast the service produces is a prediction from the information you supplied. It is not an offer, quotation, appraisal or warranty of final cost or completion date.
• What you choose to bid, sign, build and charge is your commercial decision and your risk alone.
• The service is not engineering. It does not check code compliance, structural adequacy, or whether a design is buildable, and it does not replace a licensed engineer, architect, surveyor, inspector or your own judgement.
• Insurance and lien-waiver tracking reports what was uploaded and the dates entered. It does not verify coverage with the insurer and it is not legal advice.
• Time, payroll and accounting features pass data to the systems you connect; you remain responsible for wage-and-hour compliance, payroll, taxes and your books.

13. Service availability

We aim to keep the service available and to give notice of planned maintenance where we reasonably can. We do not promise uninterrupted or error-free operation. The phone app keeps some work on the device when there is no signal and sends it when the signal returns; work that never reaches our servers cannot be recovered by us. We may modify, add to or discontinue features; if we discontinue something material to a paid plan, you may cancel and receive a pro-rata refund of any prepaid unused period.

14. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided “as is” and “as available”, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement or accuracy.

15. Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business or goodwill, or the cost of substitute services, however caused.
• Our total liability arising out of or relating to these terms or the service is limited to the subscription fees you actually paid us in the twelve months before the event giving rise to the claim.
• Without limiting the above, we are not liable for loss arising from a bid you submitted, a job you took or did not take, a figure that proved wrong, a document you sent or signed, a payment between you and anyone else, a lapsed insurance certificate, or AI output you relied on.

These limits reflect an agreed allocation of risk without which the service would not be offered at these prices.

16. Indemnity

You will defend and indemnify Storypole LLC against third-party claims arising from your use of the service, your data, the messages and documents you send through it, your contracts, payments and disputes with your customers, subs and suppliers, or your breach of these terms.

17. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these terms. Your rates and job data are confidential to you; our software, methods and non-public pricing are confidential to us.

18. Term, suspension and termination

• These terms run for as long as you have an account.
• You may cancel at any time in the app or by telling us; cancellation takes effect as described in the Payment Terms.
• We may suspend or terminate for breach, non-payment, fraud or misuse of payments or messaging, or where continued use presents a legal or security risk. Where practical and lawful we will tell you first and give you a chance to fix it.
• When your account ends we keep your data available for export for 30 days, after which we delete it, except records we must keep by law (for example payment and tax records) and backups that expire on their normal cycle. Sections 10, 11, 12, 14, 15, 16, 17 and 20 survive.

19. Changes to these terms

We may update these terms. For a material change we will give at least 30 days' notice by email or in the app. Continuing to use the service after a change takes effect means you accept it; if you do not, cancel before then and we will refund any prepaid unused period.

20. Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The parties will first try in good faith to resolve any dispute informally for 30 days. Any dispute not resolved will be settled by binding arbitration on an individual basis under the rules of a recognised arbitration provider, seated in Pinellas County, Florida. Each party waives any right to a jury trial and to take part in a class or representative action. Either party may still bring an individual claim in small-claims court, and either may seek injunctive relief in court to protect its intellectual property.

21. General

• Entire agreement. These terms, the policies they incorporate, and any order form you accept are the whole agreement on this subject.
• No waiver. Not enforcing something once does not waive it.
• Severability. If a clause is unenforceable, the rest stands and the clause is limited to the minimum extent necessary.
• Assignment. You may not assign these terms without our consent. We may assign them to a successor in a sale or reorganisation of the business.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
• Notices. We send notices to your account's owner email; you send them to support@storypolepro.com or by mail to the address below.
• No agency. Nothing here creates a partnership, joint venture or employment relationship.

22. Contact

Storypole LLC
4461 67th Avenue N, Pinellas Park, Florida 33781
support@storypolepro.com · 727-657-4678